PUBLIC RELATIONS INQUIRIES
PRESS@PERRINPARIS.COM
DISTRIBUTION INQUIRIES
SALES@PERRINPARIS.COM
CUSTOMER SERVICE INQUIRIES
CONTACT@PERRINPARIS.COM
PERRINPARIS.COM is operated by PERRIN PARIS LLC which hosts and operates the PERRINPARIS.COM website, including processing and storing all of the data collected on or through the website. PERRIN PARIS LLC has created this privacy policy ("Privacy Policy") in order to communicate the brand policies and practices relating to the collection, use and disclosure of information about you obtained on the PERRINPARIS.COM website.
Please read this Privacy Policy carefully. PERRIN PARIS LLC may change or update this Privacy Policy periodically; see "Changes and Updates to Privacy Policy." You can view the most current version of the Privacy Policy at any time by clicking on the hyperlink labeled « PRIVACY POLICY » located on each page of the PERRINPARIS.COM website or by selecting "Legal Terms" in the central menu.
If you decide to use the PERRINPARIS.COM website, or by agreeing to the PERRINPARIS.COM Terms and Conditions, you consent to the collection, the use and the disclosure of your information, including personal and financial information, by PERRIN PARIS LLC the terms described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, or any modifications thereto, please exit the PERRINPARIS.COM website now and do not purchase any of the PERRIN PARIS products offered for sale on the website.
You may use the PERRINPARIS.COM website without providing any personal information to PERRIN PARIS LLC. You will however, need to provide certain information, including your name, address, telephone number and e-mail address, as well as certain financial information (such as your charge or credit card number) if you choose to purchase products offered on the PERRINPARIS.COM website for the purposes of paying for the products you ordered and processing your order. Any information you provide on the PERRINPARIS.COM website may be processed in the U.S. or in France and will be stored on PERRIN PARIS server in the US or France.
You may choose to allow PERRIN PARIS LLC to store this information in the PERRIN PARIS 1893 customer database without taking any further step. You may also request by sending an e-mail to PERRIN PARIS LLC delete your personal information at any time as soon as your order has been processed and delivered (see "Changes and access to your personal information”). PERRIN PARIS LLC may collect non-personal information about you even if you do not purchase any products on the PERRINPARIS.COM website; see "Cookies."
PERRIN PARIS LLC also provides you with the opportunity to receive information from PERRIN PARIS 1893, which may be of interest to you, including information relating to PERRIN PARIS products in the U.S. and new products offered on the PERRINPARIS.COM website. If you do not want to receive such information by e-mail, you may opt-out of further communications at any time by contacting our customer service department by e-mail at SALES@PERRINPARIS.COM or by calling us from the United States at 310 786 9936.
PERRIN PARIS LLC may disclose the information you provide on the PERRINPARIS.COM website to other companies in the PERRIN PARIS group, such as PERRIN PARIS SARL in France, in order to process your order and deliver it to you.
PERRIN PARIS LLC may also disclose the information you provide on the PERRINPARIS.COM website to other companies in the PERRIN PARIS group, in order that such corporate affiliates may contact you with respect to information about such corporate affiliates, including products and services of such corporate affiliates that may be of interest to you. If you do not want to receive such information by email, you may opt out as set forth above in the section entitled "Receiving information"
PERRIN PARIS LLC may also disclose the information you provide to her on the PERRINPARIS.COM website to third parties who provide services on or to the PERRINPARIS.COM website. To verify your information, authenticate payments and process orders, PERRIN PARIS LLC may disclose certain financial and other information you provide to PERRIN PARIS LLC to third parties that provide credit reporting, payment or order fulfillment services.
PERRIN PARIS LLC may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena or other legal process. For example, PERRIN PARIS LLC may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the PERRINPARIS.COM Terms and Conditions, or who may be causing injury to, or interfering with, other users of the PERRINPARIS.COM website. In the event that PERRIN PARIS LLC, or one or all of the companies in the PERRIN PARIS group, or all or part of its or their assets, are acquired by a third party, the PERRINPARIS.COM customer list may be included in the transferred assets.
Please be aware that PERRIN PARIS LLC does not control the policies or practices of third parties to which PERRIN PARIS LLC discloses information about users of the PERRINPARIS.COM website and that any use or disclosure of such information by third parties is not governed by this Privacy Policy; see also "Links."
California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for their direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and address. If you are California resident and would like a copy of this notice, please submit a written request to: SALES@PERRINPARIS.com.
PERRIN PARIS LLC reserves the right to use cookies and similar devices on the PERRINPARIS.COM website to facilitate site-navigation and to customize the information that appears on the PERRINPARIS.COM website. PERRIN PARIS LLC also reserves the right to use cookies and similar devices to collect non-personal information about users of the PERRINPARIS.COM website, such as a user's IP address, the type of web browser and operating system being used and/or the pages of the website a user visits. PERRIN PARIS LLC collects this information in order to monitor usage of the PERRINPARIS.COM website and to improve aspects of the website.
Most browsers accept cookies automatically, but can also be configured not to do so or to indicate when a cookie is being sent. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the PERRINPARIS.COM website.
The PERRINPARIS.COM website may contain links to other third party websites. PERRIN PARIS LLC has no control over the content, policies or actions of these websites. The use of any information you may provide to third parties on other websites, or which such parties may otherwise collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy policies of any third party websites and contact the operators of those websites if you have any questions about their use of your information. PERRIN PARIS LLC cannot be responsible for any third party, or its affiliates or agents, failing to use your personal information in accordance with such third party's privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.
PERRIN PARIS LLC has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the PERRINPARIS.COM website is stored on a secure site operated by PERRIN PARIS LLC service provider. Transactions conducted on the PERRINPARIS.COM website are protected by an SSL encrypting system. Please be aware, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
By using the PERRINPARIS.COM website, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. This Privacy Policy reflects the PERRIN PARIS group's current business practices, and is subject to change and update. In the event of any such change or update, a revised policy will be posted on line on the PERRINPARIS.COM website, with the last date of update noted on the bottom of the page. Please check the PERRINPARIS.COM website periodically to remain informed of any changes or updates to the PERRIN PARIS’s privacy policies and practices. If you allow PERRIN PARIS LLC to retain the personal information you provide on the PERRINPARIS.COM website in its customer database and PERRIN PARIS LLC intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Privacy Policy, PERRIN PARIS LLC will notify you by e-mail and provide you with an opportunity to opt out of any further use or disclosure of your personal information.
You may ask PERRIN PARIS LLC. to correct, update or delete information you have provided to PERRIN PARIS LLC and of which you allowed to registration in the PERRIN PARIS customer database by contacting our customer service (see "Contact us"). If applicable, you should be sure to provide PERRIN PARIS, LLC with any updates and changes to your information, including any changes to your postal or e-mail address to ensure that your orders are shipped to the correct address and that we can contact you about your order if necessary. PERRIN PARIS LLC may also retain, for archival purposes, copies of communications with users of the PERRINPARIS.COM website and any response to questions or comments sent to users by PERRIN PARIS LLC.
PERRIN PARIS IS A PROUD SUPPORTER OF BREAST CANCER RESEARCH FOUNDATION.
5% FROM ALL SALES OF OUR LIGHT PINK PRODUCTS BETWEEN OCTOBER 1ST AND OCTOBER 31ST WILL BE DONATED TO THE BREAST CANCER RESEARCH FOUNDATION.
SHARE THE (G)LOVE!
For each product selected on the perrinparis.com website, a summary page before confirmation will be displayed featuring a photograph and description of the item(s) selected, its unit price and the total amount owed for your order. Please verify that this information accurately reflects your selection before confirming order. Upon confirmation, your order will be submitted for processing. While every effort is taken to ensure that the color and style of the Perrin Paris products displayed in photographs on the website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. Accordingly, Perrin Paris will not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed. If you have any questions about the products, we suggest you email us on customerservice@perrinparis.com or telephone our boutiques.
Instructions concerning the availability of product(s) will be given at the time of order. Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In the case of unavailability of a product after ordering, you will be informed by email or by phone as soon as possible.
If you choose to cancel your order, you will be immediately refunded if your bank account has been debited.
Perrin Paris is not liable in the case of out-of-stock items.
Perrin Paris reserves the right to change prices at any time and without prior notice for the items proposed on the website.
Upon confirmation of your order you will receive an order summary by email.
The data registered establishes the proof of the transaction(s). In the case of a dispute concerning a transaction(s) made on the Perrin Paris website, the data registered is considered as an irrefutable proof of the content transaction.
The prices of Perrin Paris products are indicated in US Dollars (excluding taxes) for all countries outside of the European Union, and in Euros including taxes for all countries within the European Union. Shipping costs are not included and will be added once the delivery address is provided.
You will be charged the amount in Euros or US Dollars (depending on the country of delivery), displayed on the Perrin Paris website at the time your order is confirmed, provided the selected items are available.
You are required to pay for any order placed on the PerrinParis.com website immediately upon confirmation of your order. We accept payments by debit card or credit card, by Paypal, and we also do accept wire transfers.
At this time, store credit or gift certificates issued by Perrin Paris boutiques are not valid for on-line purchases.
We accept the following charge cards and credit cards: MasterCard®, Visa® + American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment. Your debit card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you cost, tax, and shipping for the goods available.
For all payments via wire transfer, the sale will be considered complete once Perrin Paris receives the wire transfer, at which point the customer will get a confirmation email and the order will be processed for shipping.
Please note, that you assume the risks (in particular loss, stealing or damage) relating to the delivered products and this at the effective date of the delivery.
Goods will be shipped to the delivery address specified during the ordering procedure.
You will be asked to select the shipment method you prefer as part of the order procedure.
We will inform you of the shipping costs for the shipment method you have selected once you have entered your delivery address, before the confirmation of your order. This amount will be payable by you in addition to the price (including or excluding taxes depending on the currency) of the product(s) ordered. A tracking number will be provided once the product is dispatched.
Restrictions may apply when shipping to a Post Office box address.
If you are only able to provide a P.O. box address, please note that you assume all responsibility for the delivery of the order.
If you are experiencing any issues with registering your delivery address, please email us directly on customerservice@perrinparis.com.
If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.
If the goods do not conform to your order or you are not satisfied, you may exchange item(s) or request a refund according to the terms and conditions contained in the section entitled Returns + Exchanges
You are entitled to return any product ordered via the Perrin Paris website within 7 calendar days following the date of delivery, subject to the following terms and conditions: Perrin Paris has sole discretion in determining whether the products are in the original condition when returned.
Returns must be sent in their original condition and packaging to the following address:
For all orders placed in Europe, Middle East and Africa:
Perrin Paris
3, rue d'Alger
75001 Paris, France
(Attn : Return/Exchange)
For all orders placed in Americas, Australia and Asia:
Perrin Paris
346 North Beverly Drive
Beverly Hills, CA 90210
(Attn : Return/Exchange)
For items received as a gift obtained from the Perrin Paris website, you are only entitled to a merchandise exchange.
Exchange policy: you may exchange a product for another one in the same product category or for one or more items which together are equal in value to the full value of the original item you received as a gift.
If you request a refund, we will make every effort to ensure that any refund will be made within 5 business days of receipt of the goods returned by crediting your debit card or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the website, nor will the website issue a store credit for use in a Perrin Paris boutique.
In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you are justified in returning the goods because of product reference error.
Perrin Paris will not be responsible or liable if any item you wish to return is lost, misdirected, or delivered late.
We do not currently exchange or allow refunds for goods purchased in our boutiques via the perrinparis.com website.
Thank you for shopping at Perrin Paris.
We are committed to providing our clients the finest products reflective of our heritage.
